incadea.myservice is a mobile app that acts as a service delivery assistant, enabling service advisors to manage their tasks on the go. Integrated with incadea.dms, the app eliminates the need to rely on paper or notes and ensures service advisors have all the information and functionality they need at their fingertips.
Service advisors have to start at their desks, possibly print something out, and then meet the customer and perform the tasks. They have to note the outcome of each task on the printout. In the meantime, they may be talking to the customer and finding out about upselling opportunities. At some point they will return to their desks to record the updates and maybe, if they remember, record the upselling opportunity.
A physical and informational gap exists between the service advisors’ desks and their interaction with the customer and their car. Reliance on paper or memory will inevitably cost your dealership lost opportunities and sizable revenue.
Record and follow up on deferred services, never forget an opportunity, and enable your team to generate more aftersales revenue.
Keep service advisors informed about their service orders, jobs, and customers—at any time, without having to visit their desks.
Stay on top of current tasks. Check the status of service orders and take action if needed. Sync data with the DMS automatically and eliminate data loss.
Capture findings together with the customer. Record information immediately and have it synced with the DMS in real time.