Service is possibly the one area where it is absolutely critical to optimize operations. Every minute counts if you want if you want improved utilization and productivity, along with loyal, happy customers. With aftersales becoming an increasingly important source of revenue, you definitely need to get in the driver’s seat!
incadea.dms supports all service roles in getting the job done efficiently while generating additional revenue by picking up on deferred service quotes and open jobs.
Streamline your service operations. Enable your aftersales department to plan ahead, align between departments, and efficiently fill empty time slots. Improve workshop efficiency through planning driven by real data.
Enable service advisors to manage their tasks on the go. Improve customer experience and generate revenue by offering transparent communication and effective upselling.
Utilize your resources to the fullest, understand your team’s skill set and productivity, have a clear overview of current jobs in the workshop, and plan accordingly.
Manage storage facilities and all tire hotel operations, execute relevant marketing campaigns, and provide excellent customer service with timely communication.
Optimize your service reception and execution processes by configuring checklists, easily include discovered issues into the service order, and generate more aftersales revenue.
Integration of the Audatex interface into the core of incadea.dms allows the use of this damage calculation system free of charge in all markets.