Leading sales and CRM managers do not wait until the end of the month to figure out whether they are going to reach their monthly targets. They react to real-time data with timely actions. Knowing their opportunity/close ratio and an average contract value, dealers have a clear view of how many leads need to be created and converted by the end of the period.
Gain control over your sales performance and orchestrate your marketing and sales efforts through a central hub with incadea Retail CRM.
Whether in sales or aftersales, you can manage leads coming from various sources. Avoid manual data entry, qualify leads, and assign them to salespeople.
By using questionnaires or rating scales, you can understand your customers better; shape customer communication according to their profile; and plan precisely targeted, efficient campaigns.
Easily create segments matching specific criteria and associate them with campaigns, opportunities, to-do’s, or interactions. Execute campaigns, review results, and learn from the performance statistics.
Plan your sales pipeline and make sure every opportunity gets the attention it deserves with the help of individually configurable to-dos for each sales stage and deep integration with other CRM functionality (e.g., campaigns).
Streamline your resolution process for inquiries and complaints. Create transparency and awareness throughout the whole dealership, enabling the entire team to work toward the highest customer satisfaction.
Set up automatic notifications for customers via their preferred channel: SMS, email, or other messaging apps. Send messages personally, interact with customers, and keep records of exchanged messages for future reference.