Service

Provide outstanding service to your customers through personalized and proactive communication, transparency, and efficiency. Generate more revenue through active reception.

• Boost your capacity and manage more customer appointments with fewer people with the help of multiple tools to improve reception and handover tasks.
• Personalize customer experience by having a full overview of the customer’s and vehicle’s service history—all in one place.
• Upsell effectively through active reception: save postponed jobs, plan follow-up activities and future customer appointments, and reach out to the customer proactively.

incadea's Online Appointment Booking (OAB) provides seamless integration between OEM, dealer, or 3rd party online booking systems and incadea.dms Workshop Resource Management. It allows customers to check the availability of resources and book service appointments online. OAB is part of a robust incadea API solution with modern architecture that follows the highest security standards and data control.

Your benefits Online Appointment Booking:

• OAB API is a part of incadea.dms Workshop Resource Management solution covers the complete online booking process:

• • finding the nearest dealer
  • selecting desired services
  • picking a free timeslot till final appointment confirmation
  • to modify a scheduled appointment, you can cancel or reschedule it

• OAB API is end-to-end integrated with Web Service Planner, providing real-time resource availability and capacity data, considering the current workshop load.
• Besides booking services, OAB includes options to select preferable service advisors and mobility vehicles in prearranged time slots where dealers can steer customers to book service appointments.

Mechanics and technicians need straightforward mobile data access and specialized tools to perform work remotely and efficiently in the digital era. Our new Add-On is the solution for that.

Key product facts:

• Add-On for Mobile Service.
• Web-Based Role Center for technicians made for tablets.
• Advanced Customer and Vehicle search capabilities.
• Available integration with a specific third-Party company for License Plate recognition functionality.
• Consistent workflow with the following common incadea.dms service-related functions.
  • Create, Update Mobile Service Orders, service jobs, and further details.
  • Create, Update Customer/Vehicle Data, GDPR compliant
  • Access to Vehicle Service History & Service Remarks
  • Maintain Vehicle Appointments
  • Quick overview of upcoming service appointments
• Ability to enable the Vehicle Health Check (VHC) functionality within the Vehicle Reception App.
• New flexible UI pages approach.

When repairing a vehicle, an End Customer Notification (ECN) is sent to obtain approval for any additional service jobs found. The Vehicle Reception App (VRA) and ECN simplify the Vehicle Health Check (VHC) process, making approving service jobs or findings easier.

Your benefits for Customer Approval request. 

• Streamline the VHC process.
  • VHC findings added to service order as new jobs, presented on ECN for customer approval.
• Ensure the efficient approval process.
  • ECN empowers customers to approve or decline service job requests, with service advisors receiving direct notifications for swift service updates.
• Speed up the service repair process.
  • The Service Advisor can assign service jobs to the technician upon customer approval. ECN helps simplify the process by updating customers about additional service jobs and allowing them to approve at their convenience.

Our Web Presence Board, part of Time Control Add-On, offering a clear overview of the employee status, such as absence and presence, and their time clocking status on customer orders.

Key Product facts:

• Web-based workshop tool optimized for large screens.
• Employee status and presence at the workshop.
• Current time clocking status on customer orders.
• One screen fully integrated with Dealer Management Solution (DMS).