Connected Service for the Connected Customer: The case of PSA Group

SWITCHING SUCCESSFULLY TO INCADEA.DMS

09/10/2020

 

LenGo Automotive Group

LenGo Automotive Group & incadea

After an extensive search and evaluation of the solutions available in the market, in 2017 the LenGo Automotive Group selected incadea.dms as a dealer management system to be implemented within 7 Dutch branches. In this way LenGo was the first DAF dealer in the Netherlands to take this step.

 

OBJECTIVES

In search of a solution to support and improve the performance efficiency of LenGo Automotive Group. 

LenGo Automotive Group has a clear focus on the world of commercial vehicles, delivering excellent service in sales and after-sales. In the Netherlands, LenGo is active in the sale and maintenance of DAF trucks and other commercial vehicles, the reuse of DAF parts (LenGo Truckparts), repair, maintenance and spare parts for campers (Camper Service Center) and truck stop facilities (Truckstop8).

For a company of a size of LenGo Automotive Group, the main challenge was to find a way to work more efficiently, reduce the number of systems and maintain close ties with the importers DAF, Iveco and Fiat with regard to cooperation and data exchange.

Switching to a different dealer management system is a major challenge for most companies. This switching has a lot of impact on the company and usually means a different working method and different ways of working together. Also it requires extra time for tests to ensure that a new process would run smoothly.

 

CHALLENGES

  • 7 different locations in the Netherlands
  • 8 different systems in the old situation
  • Many different activities
  • Linking with 3 brands (DAF, Fiat and Iveco)
  • No clean historical data
  • Data needed to be cleaned and preserved
  • Different working method and way of cooperation by the staff
  • Truck solution in DMS

 

SOLUTIONS

incadea.dms & trucks

 

Find out more about incadea.dms

 

The transition from old to new

From a total of 8 systems to 1 integrated standard system with all requirements for the Commercial Vehicle industry with interfaces with the various manufacturers.

"In addition to the good basis of incadea.dms, which is based on up-to-date Microsoft technology in which you αutomatically benefit from updates, the organization really appealed to us. The scale of incadea, where several countries can be served plus the knowledge of automotive and ERP in general, were main factors in choosing incadea."

Maarten Reloe, IT Manager | De Burgh & Van Hooft

 

BUSINESS BENEFITS

  •  One integrated system with a uniform working method across all locations
  • Optimized processes
  • Based on Microsoft Dynamics 365 Business Central, with continuous
  • development and global support from an internationally recognized product
  • Trained personnel who work more efficiently
  • OEM integration
  • Diversity, also suitable for multi-branding, multi-country and multi-language
  • Future-proof

 

"In parallel, there was a key-user route. We organized information evenings to extensively train people with practical experience. In this way, people could slowly get used to the new system and we created more support in the organization.“

Maarten Reloe, IT Manager | De Burgh & Van Hooft

 

/Thanks to the knowledge and preparatory work of LenGo and incadea, switching has become easier for other truck dealers. //

 

 

 

 

ABOUT THE CUSTOMER

 

LenGo Automotive Group

The history of the LenGo Automotive Group started in 1959 as an official DAF dealer for the region, known as De Burgh, at that time for both trucks and passenger cars. Until 1985, the company was part of the DAF group. After that, De Burgh was continued by the Lennards and Govers families. They further expanded the company under the name LenGo Automotive Group. The group now no longer focuses solely on the sale and maintenance of DAF trucks and other commercial vehicles; activities such as the reuse of DAF parts (LenGo Truckparts), repair, maintenance and spare parts for campers (Camper Service Center) and truck stop facilities (Truckstop8) are also part of the group. They were DAF Dealer of the Year in 2014 and 2017, DAF Service Dealer of the Year in 2018 and DAF International Dealer of the Year in 2019.

 


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