THREE FACTORS IMPACTING CUSTOMER SATISFACTION WITH THE CAR BUYING PROCESS
Cracking the Code on Generation Z: Three Ways to Prepare for Your Future Customers
With the rapid aging of society within developed regions such as North America, East Asia, and the European Union, automobile manufacturers and retailers need to prepare to target younger consumers.
GDPR: Understand Data Processing and Take the First Steps
What does "using data" mean and how do you do it right?
The D in GDPR: Personal Data in the Context of Automotive Retail
Let us take you through the main concepts and implications, without the intimidating legal terminology.
Are your DMS and other systems GDPR-compliant? A guide to assessment.
Understand how to assess various software you might be using in your dealership to make sure you are compliant with GDPR.
How to Ensure a Smooth Transition to a new DMS for Your Dealership’s Team
The best way to ensure the switch will go smoothly is to use all three ways to train your employees: online e-learning, on-site training, and post go-live support.
How to Increase Your Dealership’s Aftersales Revenue
Aftersales revenue is becoming increasingly important for car dealerships, especially in mature markets. Read on to see some tips on how to use your KPIs to increase your aftersales revenue.