Designed to help you grow

incadea.myengine is the next generation global dealer management solution, designed to enable car dealerships to achieve high performance. The solution is based on Microsoft Dynamics NAV 2013 and incorporates innovative features and capabilities to help you gain control of your business, increase your profit margins, and drive growth.

One Fully Integrated Solution that can enable you to:

  • Drive results in every area of your dealership business
  • Optimize key processes and increase transparency across all dealership functions
  • Maximize employee utilization
  • Improve employee performance and efficiency
  • Improve service performance and customer satisfaction
  • Understand your customers better and easily manage key CRM processes
  • Control your sales process and maximize the value of every lead
  • Make informed decisions with up-to-date information

The Next Generation DMS at a glance:

  • One fully integrated solution. Extensive and customizable to meet your dealership’s needs
  • Powered by Microsoft Dynamics NAV 2013 with new cutting edge functionalities and familiar visual user interface
  • Customized work world experience through the new role-tailored client | RTC |
  • One workplace for each dealership associate: Twenty-one unique and preconfigured automotive roles available
  • Supports complex scenarios for multi-currency, multi-branch, multi-language, different makes, etc.
  • Automation and optimization features available, which increase productivity and collaboration | barcodes, notifications, etc. |
  • Central hub for all your customer information | incl. sales, marketing and customer service | through the relationship management tool
  • Advanced analytics and reporting tools help you monitor and analyze real time KPIs and data
  • Enables you to manage key areas of your dealership on the go via incadea mobile apps
  • Cloud enabled. No additional hardware investments

incadea.myengine supports all main dealership areas, such as:

  • Service: includes service appointment scheduling, workshop planning as well as various current status information
  • Parts: manage multiple inventories for multiple makes, even in several subsidiaries and independent companies
  • Vehicle: Control and optimize your vehicle stock and the entire distribution chain. Enhance transparency throughout the vehicle pipeline to reduce the number of idle days and improve your margins
  • Importer Management: Supports key business requirements of importers for all parts, vehicles and warranty claim processes in order to facilitate the Dealers to Manufacturer submission. It also includes a dedicated “Dealers Workplace” module for all B2B processes related to their partners
  • Finance and Controlling: The integrated incadea.bi functionality. enables analysis and controlling of all business segments. In addition to classic reports there are also dashboards displaying segment profits as well as key performance and reference figures by means of graphical elements
  • Human Resources and IT management

Optimized Workplaces for 21 Automotive Roles

incadea.myengine has been designed and developed in order to meet the ever-increasing business needs of today’s automotive market. The so-called Role Centers have been developed with a focus on simplicity and flexibility. The ultimate goal is to enable the users to handle their daily tasks more efficiently and effectively.

incadea.myengine’s new revolutionary user interface for the role-tailored client can be regarded as the users’ homepage in the DMS. It displays specific tasks, information and overviews relevant for the users, e.g. the orders they are responsible for. In short: it enables users to organize their tasks and themselves in an optimal way. 

Example:

Ralph
Service Advisor

The role of the Service Advisor in incadea.myengine provides the necessary functionality for the successful management of the service area, including:

  • Service Appointment Planning. Accurate and effective plan of your resources, in order to provide the best possible service and fulfil commitments to your customers
  • Service Reception. Enabling accurate order initiation and management, a great service delivery orchestration for an outstanding customer experience
  • Service Execution. With key tools for planning, clocking and monitoring, providing the necessary capabilities for great execution, maximizing utilization and process optimization 

In incadea.myengine users log on to Role Centers, i.e. their own workplaces tailored specifically for them. Here, a user immediately sees the tasks and information for the day, and receives an overview of what has to be done and what is next in line.

What does it mean exactly? 

  • Trainings efforts are reduced
  • The introduction phase focuses more on business process improvements than on plain software learning
  • Each employee is supported in their area of responsibility through special, tailored information
  • Status information, e.g. on work progress, is transparent allowing the staff to speedily react to any arising problems
  • Business results can be analyzed more easily, from a specific area to a general overview

One integrated Solution.

Allowing you to focus on innovation

Built on the world class Microsoft Dynamics NAV 2013 platform, which leverages the standard features of Microsoft’s technology while adding extensive additional features specifically designed to support the Dealer business. Our solution incorporates insights and know how gained from more than 80,000 incadea DMS end users, across more than 3,000 dealerships sites, and 90 geographical markets.

Our solution provides a fully integrated approach for successful dealership management, with all dealership functions and processes built into a single and innovative DMS solution. The solution draws from years of experience and knowledge of best practices gained from working with leading companies in the automotive industry. Every dealership process that can help you embed innovation, whether common or complex, is part of the new incadea.myengine.

Customized work world experience.

Ensuring team success through personal efficiency

incadea.myengine is designed to enable dealership employees’ to focus on their tasks by tailoring their DMS work experience to the needs of their role. The revolutionary Role Tailored Client | RTC | creates a customized role-based experience, displaying specific tasks, data, integrated information, and other applications ‒ all relevant to the user and the specific role they fulfill in the dealership.

Users are able to handle their daily tasks in an optimal way. Our solution features more than 21 automotive dealership roles across the Service, Parts, Vehicles, Customer Relationship, Finance and Controlling, Human Resources and IT departments.

Driving collaboration and productivity.

Suitable to any dealership

incadea.myengine includes a set of features that successfully support complex dealership scenarios, as well as end-user tools, which drive collaboration and productivity. Capabilities for multi-currency, multi-branch, etc. support all kinds of dealerships or dealership networks across different regions and makes, with diverse languages and currencies.

Barcode support for service clocking and parts management, unified search and notifications are only a few of the automation and optimization features aiming to increase productivity and collaboration in the workplace.

Turning Data into Successful Decisions.

The intelligent dealership

Making the right decisions requires the right information. The solution incorporates an advanced set of analytics and reporting tools in order to help you monitor and analyze real time KPIs and business data.

Create and access an extensive set of reports, dashboards, graphs and charts, which offer the information you need to improve daily and future operations.

Become Customer Centric from A-Z.

Develop and retain profitable customer relationships by creating differentiated, customer-centric experiences across the entire dealership, from sales to service to finance. The solution helps you provide a consistent and personalized customer experience across-departments, which builds loyalty and ultimately increases revenue.

The heart of incadea.myengine encompasses relationship management ‒ an integrated CRM tool designed to successfully manage the business processes that increases customer satisfaction and improves sales performance. Lead Management, Contact Management, Campaigns and Segmentation are just a few of the features that will support your customer communication strategy.

Your Dealership on the go.

incadea mobile apps 

Engaging leads, enhancing customer experience, and simplifying multiple dealership processes are just a few of the benefits of adding the incadea.mysales mobile app to your dealership.

incadea.myengine offers seamless integration with and between incadea mobile apps | incadea.mysales and incadea.myservice |, allowing you to revolutionize the way you interact with your customers. Important sales and service activities at your dealership can be processed anytime and anywhere via your mobile device.

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