incadea is designed to support dealerships by implementing best-in-class business processes, automating repetitive activities and allowing your personnel to focus on what’s most important: your customers.

Automotive retailers who succeed to master the market challenges will have opportunities to outperform the competition. The international dealer management system incadea , together with business process reengineering efforts, help you master these challengesand fully gain on your potential.

We described a series of value areas where key features of the incadea solution can help generate productivity improvements and cost savings. Strategic investment in information technology, focused on delivering measurable business value, can make the difference in gaining a competitive advantage.

Dealers face challenges in the sales area such as scalability of processes and consistent customer retention throughout the vehicle lifecycle. They look to squeeze profit points off the reduced cost of prospecting and improve prospect conversion rate. incadea helps them clear the way with optimized contact and lead management as well as efficient prospect management.

Reduce your non-value-add activities in your sales process and improve your contacts’ management.

incadea helps you manage your campaigns efficiently using callbacks and history reports. The incadea integrated Marketing Module acts as the central point of Customer Relationship Management (CRM) for a dealer, powered with an information site for every address.

incadea stores addresses as independent company information, giving all companies of a dealer group visibility of information concerning these addresses. incadea allows the immediate creation of new prospects and customers from this address file. Every prospect can be linked to an unlimited quantity of contacts. Prospects and contacts can be classified by potential, qualification, current interests, and even by freely definable questionnaires.

Monitor and control your sales processes through contact reports, allocating your sales data history available per sales representative and customer, and retrieving instantaneous information available for every campaign.

Integrate external sales tools easily.

incadea is flexible. Its modular structure allows this integration through its make layers. In addition, its order management mechanism facilitates the vehicle sales process with direct links to sales and purchase orders.

An effective vehicle sales process helps maximize customer satisfaction and minimize costs. The increasing requirements for used vehicles in the market have created a new outlook on vehicle inventory management, while optimizing dealers' incentives. As a result, aging, inventory mix and inventory levels are significant processing areas for a dealer today.

Back up your vehicle inventory management with consistent and concurrent cost information. incadea enforces complete inventory and pipeline visibility.

Improve your vehicle inventory management process.

The days-carried costs calculation feature of incadeas' vehicle management module , with flexible setting options, allows you to monitor carrying inventory costs that address decision making even at the field level. incadea also helps you manage inventory mixes through a detailed preview of vehicles in the production schedule at the OEM.

Reduce holding costs.

incadea not only facilitates complete overviews of vehicles in the production schedule at the OEM, but also provides visibility of vehicle sales processes. In fact, the book number concept tracks a vehicle throughout its lifecycle and enables a clear and timely assignment of costs to a business case.

Monitoring discounts, optimizing trade-ins for pre-owned vehicles, and extracting profits from vehicle finance and insurance, are part of a daily fight against diminishing gross margins for both new and preowned vehicles.

Integrate your sales support.

incadea provides you with automated follow ups as part of its CRM Module and directs postings of pre-owned vehicle sales and purchases trade-ins into the General Ledger , among other features.

Interfacing with vehicle damage calculation systems and pre-owned vehicle calculation systems, such as Eurotax-Schwacke and DAT, permits the inflow of current analysis data for margin estimations.

Calculate gross profits online.

incadea provides you with online gross profits calculation per individual transaction and per trade-in chain, with comprehensive statistics. incadea makes allowances for optimum gross profit calculation per vehicle as well as across the entire trade-in chain.

Keep your trade-in chain in view.

Vehicle logs are regularly maintained and the Vehicle Management Module of incadea supports a single-process overview of contacts, purchases, sales and gross profit.

Control your margins and discounts.

You can extract extra points by complete administration of bonuses, flexible purchase discounts and margin contributions. incadea automatically posts them into the General Ledger. Sales price for parts can be calculated on several bases - by make, vehicle class, validity date, or by vehicle price. Any price can be retraced, providing details down to the field level, such as user name, date, time, amount and percentage.

Independent car dealerships face fierce competition against better funded franchise dealerships of the major car manufacturers. This creates a firm commitment for innovation and superior customer service in the service business area.

Increasing competition and product proliferation, overcapacity as well as changing customer expectations are just a few of the issues that have impacted the competitive landscape of the automotive marketplace. Margin compression becomes particularly acute and vulnerabilities more exposed.

Cover your entire service order processing chain

From estimate to invoice, incadea.engine provides you with the opportunity to outperform the competitors in terms of customer satisfaction, garnering the highest levels of loyalty, brand advocacy, and financial performance, with its link to the CRM Module .

Optimize your service asset utilization

incadea helps you streamline the service management process. Workshop planning is simplified with the incadea.engine service scheduling system that allocates tasks per resource, resource group or even per employee expertise.

Sustain resourceful overtime

The incadea.engine Time Management module captures time on order and time balances. It is an essential tool for overtime allotment. Time and tasks are instantly posted, allowing easier time administration. The system can evaluate productivity and performance rates as well as absence times, and authorities.

Integrate parts management into your workshop

The incadea.engine service order has a service inquiry feature that facilitates pricing information of parts as well as their availability. This feature reserves parts that have been ordered. And to prevent back orders, the service scheduling system allows an easy allocation of materials and items by administering the scheduling orders.

Manage your warranty claims

incadea.engine provides a dividend warranty and fair deal processing feature that is broken down to percentage statements and split down to field level. Frequent prompts in the system furnish regular status controls of every warranty claim. incadea.engine prevents double data entry by automated posts of completely or partially credited claims into the General Ledger.

increase your parts turnover

With unpredictable equipment failures, reverse logistic issues, stocking of refurbished equipment on the increase and widely dispersed inventory locations, spare parts planners find it increasingly difficult to create inventory forecasts and manage aftermarket parts inventory at the same time.

Monitor minimum and maximum parts inventory.

The incadea Parts Management Module facilitates an inventory buffer per company or per location, down to the bin number. The requisition worksheet makes allowances for emergency part requirements and smoothly manages customer reservations. Different types of inventory counts are possible, such as rolling inventory, due date inventory, partial inventory and evenrecounting functionalities that help you monitor minimum and maximum inventory quantities per part.

Optimize parts reordering.

The reorder proposal feature in incadea prompts branch transfer options. A special feature for seasonal parts prevents inventory surplus and obsolescence.

Reduce inventory holding costs.

Automatic part replacement takes place through a data transfer from the part master, or by changing the part number manually, directly in the purchase receipt. Features such as complete or partial part replacements and 1:1 or 1:NN replacements reduce parts inventory holding costs.

Large dealerships get extra profits points from reduced administration costs. Thus, dealers can allocate costs to value-add activities such as monitoring, controlling and financial forecasting.

Reduce your finance administration efforts.

incadea is based on an ERP system that integrates administrative functions and takes a major workload off bookkeeping and accounting.

Automate your financial posting.

The General Ledger is the central application area of Microsoft Dynamics NAV Financial Management where all financial information is posted online and in detail for reporting purposes, providing business analytics through incadea and enabling management with better decision support. This translates to no end-of-day procedures and easy access from every department to all data.

Integrate your front and back office.

incadea automatically forwards activities through Microsoft® Outlook®. Microsoft® Office makes all documents available online - no print-outs of reports and account journals are necessary.

Optimize financial reporting and analytics.

incadea allows the storage of data on a detailed level to support all reporting and analytics, as well as a general open interface to document management.

Fluctuations in the automotive industry such as new regulations, have a direct effect on processes at a dealership.

For example, under the Basel II regulation, banks require additional reporting on the financial performance and risks associated with a particular credit request. Management quality is an essential criterion of the internal bank rating systems and requires efficient financial control and monitoring mechanisms to be in place.

Be aware of your financial situation.

incadea can provide concurrent information on liquidity, sales pipeline, inventory and costs to help you assess your current and future financial situation.

Coordinate your financial controlling easily.

incadea can enable direct posting of all invoices, irrespective of purchase or sales. A significant advantage of the General Ledger is the financial budget that provides updated information critical to financial controlling and management.

Capture near real-time transactions in your sales, service and parts management.

incadea provides business analytics information based on the integrated database and additionally offers a complete overview of all fixed assets.

Customize your analysis.

incadea enables account schedules and trendscape analyses with freely-defined evaluation periods (such as day, week, month, quarter, and year). Evaluations may be further filtered through dimensions such as manufacturer make, department and branch, to depict customized financial reports.

Fulfill all your financial reporting requirements.

incadea allows a direct transfer of all operational evaluations to Microsoft® Excel®. These evaluations may be further processed with graphics for companyindependent account consolidation functions and multi-currency report management.