incadea.cvrm

The vehicle sales process supports sales users throughout the entire vehicle sales cycle with extensive and dedicated capabilities for each stage, such as test drive, consultative vehicle offering, either by means of OEM configuration or an internal electronic price list, quotations and pricing calculator, contracting and fulfillment process management as well as vehicle delivery and customer satisfaction follow-ups. Throughout the vehicle sales process, incadea.cvrm users promptly receive information about any process update, events as well as the necessary support for upselling and cross selling opportunities. Sales funnel, planning and targets are all managed for both, sales user and sales manager. Active selling based on permanent checks of known vehicle interests and vehicles on stock or in pipeline reduces the days carried and increases your sales margin.

Key Benefits:

• Flexible setup of the sales stages to be covered
• Enhanced focus due to a dedicated sales workplace and immediate access to all necessary information
• Extensive vehicle search options either by means of an internal vehicle configurator or with OEM support
• Vehicle quotations with pricing calculator, pricing margin and sales pricing campaigns support
• Seamless process from very first contact to final vehicle delivery executed by sales users: guided, controlled and targeted by the sales manager
• Increased transparency during the entire sales order fulfillment process
   

Plan and track activities, tasks and budgets for each marketing activity. Use embedded mail merge features to instantly send mass communication. Track responses across various communication channels, linking them to campaigns and lead sources. Measure the marketing success KPIs, so you can repeat successful marketing campaigns.

 Key Benefits:

• Increase the efficiency of your marketing activities
• Optimize budget adoption
• Increase transparency and process structure
• Optimize segmentation
• Increase your campaign performance by implementing campaigns with clear focus and a measurable success
   

Capture and assign cases with automatic direct responses, resolve issues, monitor case resolution, measure and analyze performance and propose improvements with automated escalations according to case status.

Key Benefits:

• Optimize customer experience
• Increase customer satisfaction
• Achieve transparency concerning complaints

Boost sales productivity, streamline sales cycles, automate lead management and gain more insight to drive your sales. Maintain a single source of all lead information for all lead channels. Automatically associate e-mail messages with the relevant leads/opportunities. Assign leads and tasks automatically, monitor the lead development progress and analyze efficiency based on flexible key performance indicators (KPIs).

Key Benefits:

• Improved lead capturing from all channels
• Efficient support of dealer showroom leads
• Fast and improved lead qualification process
• Fast and guided lead assignment and management
   

Track all activities and interactions for each contact or account. The configurable contact plan supports sales users in their daily work. The simple and efficient sales users’ workplaces enable them to perform their daily work, as well as plan the next contact activities easily and accurately. Monitor due activities with automatic escalation processes and establish consistent sales customer contact behavior and practices.

Key Benefits:

• All prospects and customers are regularly contacted in a structured way according to preconfigured contact plans and channels, e.g. phone, e-mail, SMS.
• Optimize the work efficiency of the sales team with an adjusted creation of contact activities
• Efficient contact activities re-assignment according to the sales user’s availability
• Monitoring and KPI support for your sales manager
   

Additional business processes:

• Supports multibrand Retailers with the ability to offer Brand specific CRM experience/configuration while maintaining dealership overall processes and 360^o customer view across brands
• Supports multilocations retailers with multiple organizations and teams
• Increases contact data quality based on flexible deduplication and data quality rules

Technology Highlights at a glance:

• Based on the latest Microsoft Dynamics CRM technology, incadea.cvrm is a reliable CRM solution that will continuously include and support new MS CRM features. 
• Provides powerful automotive role-tailored and customized features
• The clear, easy to set up, quickly configurable graphics with simple drill-down to underlying data assist users to better understand their area of business 
• Integrated with incadea DMS solutions 
• Offers role-tailored and flexible workplaces 
• Accessible using internet explorer or Microsoft Outlook; offers online and offline mode.
• Complete integration with Microsoft Office 
• Microsoft Outlook, as a user interface 
• Connected to DMS using Microsoft Connector, able to integrate with any third-party DMS